How long does it usually take the Xseven team to build out and launch campaigns?

Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (images, videos, etc.) are provided to our team (not from the time the order is placed, or from the time the onboarding documents are completed).

How does the onboarding process work after I complete my Facebook Ads purchase?

Once you complete your purchase, you will receive the onboarding instructions

Do I need to pay both setup and month one’s service fee together?

Both are charged on the same day when purchasing the service.For paid ad campaigns there is usually a 1-2 week gap from the day you purchase the campaign, to the day it actually goes live. This is the time it takes for our team to build out the entire campaign for you.

So, for your second months recurring payment we delay that, so you get the full 30 days of service for your month one's payment.

So, as an example, if you purchased services on the 1st of the month, you would pay for both the setup fee and month one's service fee.Then if we finish the campaign buildout on the 14th of the month (2 weeks later), your second months maintenance payment would be billed on the 14th of the following month, 30 days apart from the initial day the campaign went live.

How long does it take for revisions to be applied?

For an active campaign, each revision request can take up to one business day depending on the request.

This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day.

If the request is received outside of business hours (even if it's on the business day), the request may take up to the day after the following business day to complete.

How often are changes/optimizations performed on active campaigns?

Maintenance and optimizations are performed a minimum of once a week.

When we implement changes to a campaign, those changes will need time to run before we can judge their performance.

Be aware that changes early on in a campaign will reset the learning phase and it's as if the ads started running from scratch when those changes are made.

Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride.

This is especially true for accounts that have never advertised before.

How do I give access to my ad account?

All instructions for providing access will be provided in the onboarding phase, after the service has been purchased. You will receive step by step instructions on how this is done.

Can you create new campaigns, ad sets, and ads?

The amount of campaigns, ad sets, and ads are limited by the plan purchased. If you need an additional campaign/ad set/ad for the account that falls outside of the limitations, you will have to invest separately for that.

What happens when/if the service is cancelled?

We will continue working on the account until the end of the current billing cycle. When services for Facebook Ads are cancelled with Xseven, you can expect our work to continue on the account as long as our Facebook Ads team still has the necessary access and you wants us to continue working on the account.

Does the setup fee include a Sales Funnel?

No, unfortunately sales funnels are not part of the setup fee and Xseven offers funnel building services as an add-on. It is not mandatory to use a sales funnel with a Facebook Ads campaign, however, in most cases, we do recommend utilizing one as a landing page.